The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!
From the Wiki University
What evidence can you provide to prove your understanding of each of the following citeria?
Establish scope of the organisation
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The scope of the organisation, including any service specialisations and restrictions, are identified and documented in the operational guidelines Completed |
Evidence:
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Key external relationships and intended client groups are identified and documented in the operational guidelines Completed |
Evidence:
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Identify legislation, regulations and codes of practice relevant to the organisation
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The scope of the organisation is matched to legislation and regulations and compliance issues and procedures are identified and documented Completed |
Evidence:
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The scope of the organisation is matched to industry codes of practice and compliance issues and procedures are incorporated into the operational guidelines Completed |
Evidence:
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Ethical procedures and standards for the organisation are established and incorporated into the guidelines Completed |
Evidence:
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Establish strategies for the delivery of services
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Key positions, personnel, job descriptions and authorities are established for the organisation and documented in the operational guidelines Completed |
Evidence:
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Administrative procedures including information flow requirements are established and documented in the operational guidelines Completed |
Evidence:
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Internal and external resources available to assist in the delivery of services to clients are identified and incorporated into the operational guidelines Completed |
Evidence:
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Arrange for distribution of information on operational guidelines
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Mechanisms for distributing updates and amendments are established with opportunities for feedback and interpretation requests established Completed |
Evidence:
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Operational guidelines are distributed to all relevant staff with briefings for new staff on the guidelines included as part of induction procedures Completed |
Evidence:
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Sections of guidelines relevant to clients including client rights, performance standards and complaint procedures are communicated to clients and displayed where appropriate Completed |
Evidence:
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Implement and monitor operational guidelines
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Client service is established to requirements in operational guidelines Completed |
Evidence:
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Reporting and monitoring procedures are established for research, client service, transactions, collection and processing of payments and receipts, legislative and regulatory reporting requirements, ongoing services and professional and ethical practices Completed |
Evidence:
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Breaches in operational guidelines are identified and appropriate actions are taken Completed |
Evidence:
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